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|When calling Support, if you are forwarded to voicemail, be sure to leave a detailed message and only call once. We use “Voicemail – to – Print” technology and we will respond to all messages promptly.|
All Times Are Central Standard Time
*CTS Refund Policy: No refunds on tax software purchases after 72 hours.
Normal Support Hours
Monday – Thursday: 10:00 am – 5:00pm
Friday: 10:00 am – 2:00pm
Current Support Hours
Monday – Thursday: 10:00 am – 5:00 pm
Friday: 10:00 am – 2:00 pm
Additional Support Services
- Set up and install Tax Software on one computer for Free $149 each additional computer
- Set up and install Online Tax Software Free
- Return backup and storage Free
- Train one employee to use software Free
- $149.00 each additional employee
- Bank Registration Free
- Marketing Information and Support Free
- $249.00 Network install Tax Software (Up to 3 computers)
- $149.00 each additional computer
- $249.00 Emergency re-install
- Emergency after hours and weekend support billed at $199.00 per hour with one hour minimum